Refund policy

Overview & scope
We want you to be happy with your purchase. This Return & Refund Policy explains when and how customers may return items purchased from zoomlane.top, and how refunds are issued. This policy applies to orders placed on zoomlane.top and must be consistent with the return policy settings you enter into Google Merchant Center. 

Return window
Unless otherwise stated for a specific product on its product page, we accept returns for most items within 30 days from the date the item was delivered to you. (Certain product categories may have different windows — see “Non-returnable & restricted items” below.) This follows typical Google Merchant Center return requirements. 

Eligibility for return

To be eligible for a return, items must be returned in substantially the same condition as delivered: unused, unwashed, unaltered, with all original packaging, tags, accessories, and documentation.

For safety and hygiene reasons, items that show signs of use or obvious wear may be refused or may receive a partial refund.

Please include the original packing slip or order number with your return.

Return process (how to start a return)

Contact our support team at service@zoomlane.top
 or call +1 (702) 617-0197 within the applicable return window to request a Return Authorization (RA) and receive return instructions.

Pack the item securely and include the RA number and original order number.

Ship the return to the address provided by support. For most returns, customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective item) — in that case we will provide a prepaid label or reimburse reasonable return shipping.

Refunds

Once we receive and inspect the returned item, we will notify you by email of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 3–10 business days after we receive the returned item. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

If an item is returned because it is defective or we shipped the wrong product, we will cover return shipping and issue a full refund or replacement at no charge.

Exchanges
If you want to exchange an item for a different model or size, contact support. Exchanges may be handled as a return and a new order depending on stock and shipping preferences.

Non-returnable & restricted items

Custom-made or personalized products (if any) are generally non-returnable unless defective.

For hygiene and safety reasons, opened items that cannot be returned for sanitary reasons may be non-returnable.

Any exceptions will be clearly noted on the product page.

Restocking & fees
We do not charge restocking fees for standard returns unless explicitly stated on the product page. Any restocking or handling fees will be disclosed before you complete checkout.

Fraud & abuse
We reserve the right to refuse returns or refunds that we reasonably determine are fraudulent or abusive.

Notes for Google Merchant Center sellers
Make sure the return policy you configure in your Merchant Center matches the policy text on your website (policy pages must be accessible without login). Inconsistent information between Merchant Center and your site can cause disapprovals.